1. Acceptance of Terms
These Terms of Service (the “Terms”) constitute a legally binding agreement between you (the “User” or “you”) and eendLabs, LLC, a limited liability company organized under the laws of the State of Delaware (United States of America), operator of the Velnu platform (“Velnu,” “we,” or “us”). By creating an account, accessing, or using the Velnu platform, you represent that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference.
If you use Velnu on behalf of a company, organization, or other entity, you represent and warrant that you have full authority to bind that entity to these Terms, in which case “you” will refer to both the individual and the entity represented. If you do not agree with any of these provisions, you must refrain from using the Service.
2. About Velnu / The Service
Velnu is a software-as-a-service (SaaS) property management platform that assists property managers, owners, and tenants in managing real estate portfolios, including, without limitation, the issuance of rent invoices, payment reconciliation, calculation of late fees, generation of statements and receipts, handling of DOP/USD exchange rates, and communication between the parties through an artificial-intelligence-assisted conversational interface (the “Service”).
Velnu is a management tool and is not the owner, landlord, or a party to any lease agreement. The lease agreement is entered into solely and directly between thetenant and the property manager or owner of the property. Velnu merely provides the technology that facilitates the administration of that relationship and assumes no responsibility whatsoever for the terms, performance, validity, or disputes arising from the lease agreements managed through the platform.
3. Eligibility & Accounts
To use the Service you must be of legal age under the laws of your jurisdiction and have full legal capacity to enter into contracts. Upon registering, you agree to provide truthful, accurate, and current information, and to keep it so throughout the term of your account.
You are responsible for safeguarding your account access credentials and for all activity that occurs under your account. You must notify us immediately, at the email address indicated in the Contact section, of any unauthorized use or security breach of which you become aware. We reserve the right to suspend or cancel accounts that breach these Terms or that show signs of fraudulent or unlawful activity.
4. License to Use
Subject to your compliance with these Terms, Velnu grants you a limited, non-exclusive, non-transferable, revocable, and non-sublicensable license to access and use the Service for the sole purpose of managing your legitimate properties and operations. This license confers no ownership right whatsoever over the platform, its code, its design, or its trademarks.
Except with our express written authorization, you may not copy, modify, distribute, sell, lease, decompile, reverse engineer, or create derivative works from the Service or any of its components.
5. Acceptable Use
You agree to use the Service in a lawful, ethical manner and in accordance with these Terms. In particular, you may not:
- Use the Service for any unlawful or fraudulent purpose or in a manner that infringes the rights of third parties.
- Upload, transmit, or store defamatory, obscene, or abusive content, or content that violates applicable law.
- Attempt to gain unauthorized access to systems, accounts, or data that do not belong to you.
- Introduce viruses, malicious code, or any element that may damage or interfere with the platform.
- Overload, breach, or circumvent the Service’s security measures, usage limits, or infrastructure.
- Impersonate any person or entity, or misrepresent your relationship with a third party.
- Use robots, scrapers, or other automated means to extract data without our consent.
A breach of this section may result in the immediate suspension or cancellation of your account, without prejudice to any applicable legal action.
6. Payments & Fees
Velnu facilitates the collection of rent payments and other amounts through third-party payment processors, including Cardnet, Stripe, andAzul. Velnu acts solely as a technological intermediary that makes collection tools available to you; Velnu is not a party to the lease agreement and is not the landlord.
Card data and other payment instrument information are collected, processed, and stored directly by the relevant payment processor, in accordance with its own policies and with industry standards (PCI DSS). Velnu does not store or handle full payment card data. The use of such processors is subject to the terms and conditions of each of them.
Rent payments constitute an obligation between the tenant and the property manager or owner.Velnu is not responsible for refunding rent payments; any claim, refund, or adjustment of a rent payment must be handled directly between the tenant and the property manager or owner, in accordance with the applicable lease agreement.
Should Velnu charge commissions, subscription fees, or charges for the use of the platform, such amounts will be communicated to you in advance. Fees and charges collected by Velnu are non-refundable, except where applicable law requires otherwise. Amounts are understood to be exclusive of any taxes that may apply, which will be borne by you where applicable.
7. Third-Party Services
The Service integrates with and depends on services provided by third parties, including payment processors (Cardnet, Stripe, Azul), messaging and email providers, cloud infrastructure providers, artificial intelligence services, and official exchange-rate sources such as the Central Bank of the Dominican Republic (BCRD).
Velnu does not control and is not responsible for the availability, accuracy, content, or practices of such third-party services. Your use of any third-party service is governed by that third party’s terms and privacy policies. We recommend that you review them before using them.
8. User Content & Data
You retain ownership of all data, documents, contracts, images, and other content that you upload, generate, or transmit through the Service (the “User Content”). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, process, reproduce, and display such content for the sole purpose of operating, maintaining, and improving the Service and providing you with the contracted functionality.
You represent and warrant that you hold all rights and authorizations necessary over the User Content and that its upload and processing do not infringe the rights of third parties or applicable law, including personal data protection regulations. The processing of personal data is governed by our Privacy Policy.
9. Intellectual Property
The Service, including its software, source code, design, interfaces, text, graphics, logos, the “Velnu” trademark, and other elements, is the exclusive property of eendLabs, LLC or its licensors, and is protected by applicable intellectual and industrial property laws. These Terms transfer to you no intellectual property right over the Service, except for the limited license to use expressly granted in Section 4.
If you provide us with feedback, suggestions, or ideas to improve the Service, you grant us the right to use them freely, with no obligation of compensation or confidentiality in your favor.
10. Disclaimers & Warranties
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law, Velnu disclaims all implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement.
Velnu does not warrant that the Service will be uninterrupted, secure, or error-free, nor that the results generated by its artificial intelligence, reconciliation, or calculation functions will be complete or accurate. You are responsible for verifying relevant information before making financial, legal, or business decisions. This section does not exclude any warranty that cannot be legally excluded.
11. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Velnu, its officers, employees, affiliates, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, nor for lost profits, loss of data, loss of goodwill, or business interruption, arising out of or related to the use or inability to use the Service, even if advised of the possibility of such damages.
In any event, Velnu’s total and aggregate liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the greater of: (a) the fees actually paid by you to Velnu during the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred United States dollars (US$100).
The limitations in this section do not apply to the extent that applicable law prohibits their exclusion or limitation.
12. Indemnification
You agree to indemnify, defend, and hold harmless eendLabs, LLC, its affiliates, and their respective officers, employees, and agents, from and against any claim, demand, damage, loss, liability, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Service; (ii) your breach of these Terms; (iii) the infringement of third-party rights, including intellectual property or data protection rights; or (iv) the lease agreements or relationships between tenants and property managers or owners managed through the platform.
13. Term & Termination
These Terms will remain in effect for as long as you use the Service. You may cancel your account at any time. Velnu may suspend or cancel your access, in whole or in part, in the event of a breach of these Terms, a legal requirement, or discontinuation of the Service, endeavoring, where reasonable, to give you advance notice.
Following termination, we will retain and process your data for as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, and tax obligations, to resolve disputes, and to enforce our agreements. Unless the law requires otherwise, we may delete or anonymize the User Content once it ceases to be necessary for such purposes. We recommend that you export your data before canceling your account.
14. Changes to the Terms
We may modify these Terms at any time to reflect changes in the Service, in applicable law, or in our practices. When the changes are material, we will notify you by a reasonable means, such as a notice on the platform or by email, prior to their entry into effect. The “Last updated” date indicated on this page reflects the current version. Continued use of the Service after the changes take effect constitutes your acceptance of the modified Terms.
15. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws rules.
Informal pre-litigation resolution. Before initiating any formal proceeding, you agree to attempt to resolve the dispute amicably by contacting us at the email address indicated in the Contact section and allowing a good-faith period of at least thirty (30) days to reach a solution before resorting to other forums.
Safeguard for the Dominican Republic. Nothing in these Terms—including the governing law, jurisdiction, disclaimer of warranties, or limitation of liability clauses—will limit, exclude, or impair the mandatory consumer protection and personal data protection rights that the laws of the Dominican Republic grant to users located in the Dominican Republic. To the extent that any provision of these Terms conflicts with such mandatory Dominican rules, the latter will prevail with respect to users in the Dominican Republic.
16. Contact
If you have questions, comments, or claims about these Terms or the Service, you may write to us at [email protected]. The party responsible for the platform iseendLabs, LLC, a company organized under the laws of the State of Delaware, United States of America, operator of Velnu.